Jewish World Review April 28, 2000 / 23 Nissan, 5760
A full refund after five years?
DEAR BRUCE: Some years ago my brother ordered a piston for an older car that he was restoring. About the time it arrived, there was illness in the family and many other things were going on that kept him from working on the restoration. Subsequently, he passed away.
I returned the unopened part to the store where it was purchased, but they offered me only $32 -- he paid $75. Even though five years had passed, the package had never been opened. I think we should receive a full refund. I called the Better Business Bureau, but they can't help me. -- N.W., Duluth, Minn.
DEAR N.W.: I was with you up until the time you told me it was five years later. How in the world can you expect anybody to accept an item after that length of time? I think they were extraordinarily generous to offer you anything.
While it's unfortunate that there were family problems, this is of no concern to the vendor. In my opinion you should go back and accept their extremely generous offer.
DEAR BRUCE: We have a retail store that depends, in some measure, on commuter traffic. Awhile ago, the county elected to "improve" the road from two lanes to four, and while I will admit that the traffic is heavy for two lanes, they have taken almost a year for the construction. During that time the traffic has been re-routed, and our business is down to almost nothing.
When we approached the county for some kind of help, they were sympathetic, but they said that this happens in the ordinary course of making improvements. While I can appreciate that, what in the world took them a year to do a project that could have been completed in a couple of months if they applied pressure on the contractors? -- Broke (e-mail)
DEAR BROKE: Boy, I can sympathize with you. Where I own a store, it took the state two years to do a relatively minor road improvement. In the meantime, traffic volume was off dramatically, as was business.
I have never understood why government bodies cannot get these projects done with more alacrity. One governor that I discussed this with said that they have to give the contractors a lot of latitude to get the lowest prices.
So, the general public benefits from the lower prices and the people who own businesses on the road suffer great financial strain and possibly bankruptcy. It's a stupid governmental policy that seems to be ubiquitous.
DEAR BRUCE: We own an independent auto-parts store, which, in our part of the world, is on a major road -- although I guess by Los Angeles and New York standards, it's backwater.
The town's fathers feel that it spoils the look of the area to have any type of sign larger then a few square feet, which means that no one knows that we are here. People who were in business before they had these policies have been "grandfathered" in -- they can use their old, oversized signs -- but we were lost in the shuffle. Why should we pay premium prices to be in a high-traffic area when we can not advertise to the people driving past? -- L.P.
DEAR L.P.: Having been a mayor and a councilman in a medium-sized community, I can sympathize with your circumstance. More often then not, people who have no business connection in the community (and sometimes no business experience at all) vote for this no-signage policy so that the road will be "beautified." This is all very well, except that without the signage, people won't know that a business is there.
The argument goes that other advertising will accomplish the same thing, but that argument fails. There is absolutely nothing that supplants the on-site signage. While admittedly it may not be the prettiest thing in the world, there should be a place for every business district where merchants are allowed to use decent-sized signs to attract business. Or as you point out, why in the world locate
Send your questions to JWR contributor Bruce Williams by clicking here. (Questions of general interest will be answered in future columns. Owing to the volume of mail, personal replies cannot be provided.) Interested in buying or selling a house? Let Bruce Williams' "House Smart" be your guide. (Sales of the book help fund JWR).
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