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Consumer Reports

Workplace rudeness affects productivity | (UPI) -- A hostile work environment can help ruin office harmony and reduce productivity, says University of South Florida researcher Lisa Penney.

Her survey of full and part-time workers shows 69 percent of respondents had experienced condescending behavior and put-downs on the job.

"Incivility is a mild, yet often harmful, form of abuse. It is not necessarily intentional and is often done without the perpetrator realizing that someone has been hurt. It can be a rude comment or something seemingly innocent like not including a co-worker when going out to lunch," Penney says.

Her study also found people who experience incivility at work are also more likely to engage in counterproductive behavior.

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