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May 23, 2012

Ex-CIA spy in Iran's Revolutionary Guard: Baghdad talks highlight Western naivete
Tony Pugh: More private colleges offering tuition discounts
Lisa Gerstner: 4 Money-Etiquette Questions Answered
Mary Beth Franklin: How to Choose the Right Annuity for You
Art Markman, Ph.D.: Get smart: How to bulk up your creativity muscles
Tina Susman: The wig wasn't enough: Man gets 13 years for posing as his dead mom
The Kosher Gourmet by Emma Christensen:A simple way to do fish right
May 22, 2012
David S. Cloud and Kathleen Hennessey: Obama changes mind on Pakistan invite to NATO summit --- and then gets dissed by country's president
Warren Richey: Can US group challenge overseas surveillance act? Supreme Court to decide
Thomas M. Anderson: Walking Away From a Mortgage
Environmental Nutrition editors: The lowdown on a low-acid diet
The Kosher Gourmet by Megan Gordon: Enjoy a celebration of the most rich and layered flavors: Black bean, sweet potato and quinoa chili
May 21, 2012
Mark Clayton: Cybersecurity: How US utilities passed up chance to protect their networks
Howard LaFranchi: NATO summit: Who will foot the bill for long-term Afghanistan security?
Chris Farrell : Earn Dividends in Emerging Markets with This WisdomTree ETF
James K. Glassman: 5 Stock Picks Among Online Retailers
Stephen Whiteside, Ph.D. : Mayo Clinic Medical Edge: Social anxiety disorder --- or just shy?
Guy Jackson : Victim's father regrets death of Lockerbie bomber
The Kosher Gourmet by Mario Batali: Famed chef's veal shoulder farsumagru: A festive meat course for late spring
May 18, 2012
Rabbi Berel Wein: Striving: The People of the Book's Book for (All of) the People
Caroline B. Glick: Embracing dangerous delusions and not our friends
Steven Goldberg: 5 Great Stock Picks and the Exchange-Traded Fund that Owns Them
Janet Bodnar: How to Teach Kids to Handle Credit Cards
Mary Pickett, M.D.: Ask the Harvard Experts: Don't be forced into gluten-free lifestyle based merely on a doctor's false-positive test
The Kosher Gourmet by Carolyn Malcoun: DIY healthy lunchbox treats: HOMEMADE FRUIT BARS for kids and brown-bagging adults alike
May 17, 2012
Warren Richey: Teacher fired for being unwed and pregnant can sue religious school, court rules
Josh Mitnick: Netanyahu's 'centrist' coalition is already proving it's anything but
Steven Goldberg: Earn Dividends in Emerging Markets with This WisdomTree ETF
Mary Beth Franklin: Retirement Savings Tips for New Grads
Amina Khan: Research links coffee to lower death rates
Chelsea Sheasley: Social media: Is it too feminine?
The Kosher Gourmet by Faith Duran : Cheesy Potato Breakfast Casserole with Cheddar and Sun-Dried Tomatoes
May 16, 2012
Jackson Holahan: The Aleppo Codex
Jonathan Tobin : Iran Declares Victory in Nuclear Talks
Anne Kates Smith: 7 Stocks That Let You Sleep Tight
Carmen Terzic, M.D., Ph.D. : Mayo Clinic Medical Edge: A variety of exercises can help improve balance
Melissa Healy: National strategy on Alzheimer's disease aims to halt it by 2025
The Kosher Gourmet by Joyce White : GOODNESS GRACIOUS: GREENS! 4 winning recipes that are no longer just for down-home folks (Includes expert tips & techniques)
May 15, 2012
Dennis Prager: God and Man at (and for) Liberty
Kristen Chick: Obama administration resumes arms sales to Bahrain despite serious unresolved human rights issues. Activists feel abandoned
Pat Mertz Esswein: Homes are now affordable again and mortgage rates are low. What you need to know before you buy
Kathy Kristof: Our Practical Investor Fights Inflation with These 6 Investments
Sue Hubbard, M.D.: The Kid's Doctor: Lactose intolerant young child? Check again
Environmental Nutrition Editors: Get the facts on palm sugar sweetening
The Kosher Gourmet by Kathy Hunt: Spread a Little Excitement with EXOTIC CONDIMENTS (4 RECIPES)
May 14, 2012
Richard Simon: Purple Hearts for domestic terror victims?
Nando Pelusi, Ph.D.: The privacy paradox: Surrounded by strangers, we risk isolation, anxiety
Chris Farrell: Investing Lessons from the Great Recession
Lisa Gerstner: How to Protect Your Identity, Finances If You Lose Your Phone
Harvard Health Letters: Heart disease and dementia
Tiffany O'Callaghan: New hormone mimics effects of exercise without the sweat
The Kosher Gourmet by Megan Gordon: MANGO COCONUT OAT MORNING MUFFINS are a bright but hearty delight
May 11, 2012
Rabbi B. Shafier: Why happiness will always be elusive
Charles Krauthammer: Echoes of '67: Israel unites
Howard LaFranchi: With G8 snub, US-Putin 'reset' off to stumbling start
Jeremy J. Siegel: Investors, Relax About Rising Interest Rates
Jessica L. Anderson: Get the Best Deal on a Used Car
Jett Stone: Forget face-lifts and fake knees. Scientists have seen the fountain of youth --- and it's broccoli
The Kosher Gourmet by Chef Mario Batali: The famed chef's vegetable dish that tastes true to the season: FAVAS AND SUGAR SNAP PEAS WITH POTATOES AND TARRAGON
May 10, 2012
Clifford D. May: The Real Palestinian Refugee Problem
Sergei L. Loiko: Putin sends warning to U.S., NATO in Victory Day speech at Red Square
Mary Rourke: How being a 'mentch' got Vidal Sasoon his start and fighting in Israel's War of Independence provided him with confidence and a strong sense of his own identity
Harvard Health Letters: Palliative care: Underused therapy yields surprising benefits
Jeff Bertolucci: Get Home Phone Service for Less Than $10 a Month
Rachel L. Sheedy and Susan B. Garland : Make the Right Moves to Boost Benefits
The Kosher Gourmet by Betty Rosbottom: Gleaming with its golden, crimson, and snowy white hues, this silken smooth and creamy STRAWBERRY ORANGE TRIFLE looks impressive, but is easy to prepare
May 9, 2012
John Rosemond: Parents, stop destroying the American male
Valerie J. Nelson: Maurice Sendak, author of 'Where the Wild Things Are,' dies at 83
Bob Frick: Angst Over Annuities
Sharon Palmer, R.D. How you can reduce your risk -- or delay -- chronic diseases associated with aging
Howard LeWine, M.D.: Ask the Harvard Experts: Why did my blood pressure suddenly shoot up?
Lisa Gerstner: Lower the Rate on All Your Loans
The Kosher Gourmet by Emily Ho : Springtime soba with miso sauce offers a coloful mix of fresh textures and flavors
May 8, 2012
Edmund Sanders: Netanyahu suddenly cancels new elections, forms unity government
Frank J. Gaffney Jr.: Farewell to European superstate
Anne Kates Smith: 4 Stocks That Mimic Buffett and Berkshire Hathaway
Gaia Vince and Clare Wilson The Rise of Miniature Medical Robots: Fantasy Fast Becoming Reality
Paul Takahashi, M.D.: Mayo Clinic Medical Edge: Never suffer night leg cramps
Jessica L. Anderson: Extended-Warranty Warning
The Kosher Gourmet by Diane Rossen Worthington: Celebrate National Chocolate Chip Day with the Best Cookie Ever (Includes techniques)
May 7, 2012
Mark Clayton: Homeland Security warns major cyber attack aimed at gas pipeline industry underway
Angus Roxburgh: Putin Decoded: World view of a Russian feeling dissed
Kimberly Lankford: Navigate a Course for Long-Term Care
Kevin McCormally How to Adjust Your Tax Withholding
Celeste Robb-Nicholson, M.D.: Harvard Health Letters: How do you treat a Baker's cyst?
Joanne Capano: Healthy Snacks for Children: The Choices May Surprise You
The Kosher Gourmet by Penelope Wall: Classic Creamy Spinach Dip with a Fraction of the Calories and Fat
May 4, 2012
Rabbi Nathan Lopes Cardozo: Holy 'trivialities'
Jonathan Tobin: Bibi v. Barak will be no contest this time around
Steven Goldberg: Blue Chip Stocks On Sale Worldwide
Art Pine Slow Productivity Growth a Blessing --- For Now
Sue Hubbard, M.D. : The Kid's Doctor: Are Kids Too Wired?
Kerri-Ann Jennings, M.S., R.D: Foods that are good for your smile
Amy Paturel, M.S., M.P.H.: Eating Well: Foods that are good for your smile
The Kosher Gourmet by Betty Rosbottom: Strawberry rhubarb parfaits are elegant yet simple to assemble
May 3, 2012
Michael Freund: Who's Afraid of the Messiah?
Clifford D. May: The Foggiest War
Susan B. Garland: Insurance to Cover Old Old Age
Steven Goldberg 6 Reasons to Bet on a Big Bull Market
Harvard Health Letters: Treating prostate cancer --- no rush to judgment
Larry Gordon: Harvard, MIT partner to offer free online courses
Naomi Nix : Man gets free trip to Chicago after postcard sent by mother in 1957 finally reaches him
The Kosher Gourmet by Diane Rossen Worthington: Intensely Italian vegetable frittata is a seriously simple standby


Jewish World Review June 20, 2007 / 4 Tamuz, 5767

Stranded on Delta: They may love to fly, but it certainly doesn't show

By Rod Dreher


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http://www.JewishWorldReview.com | A lot of things go through a 40-year-old traveler's mind when he wakes up at 4 a.m. on a metal grate in a woebegone corner of New York's JFK Airport. Things like: Where's the &!#@% Advil? And: If ravenous tubercular weasels gnawed the hearts out of Delta Airlines executives, wouldn't that be simultaneously an act of cannibalism and of justice?


I was one of a planeload of Dallas-bound passengers last Sunday night whose flight was canceled after spending five hours on the tarmac. The delay was not Delta's fault. But inasmuch as Delta and other airlines — a passenger's rights coalition last week cited American, United and US Airways as being egregious offenders — are finding themselves in this situation more and more this awful summer, here are a few hints that might keep customers from devoutly wishing for the airlines' demise:


Water us. Five hours on a plane with only a cup of water per person, and no other fluids offered? Come on.


Have a contingency plan in place for these situations. Taking passengers back to the terminal at midnight and telling them that they're basically on their own for the evening is unconscionable. The other night, those with financial resources and the wherewithal to leave found their way to hotel rooms, at considerable extra cost and trouble. Most of us slept in the airport. We begged for water and food, all the shops in our terminal being closed. Finally some Delta employees appeared and desultorily dumped warm water and packaged snacks on the floor, along with blankets, then slunk off.


Hire competent staff. One poor passenger had held on the phone with Delta for two hours to rebook his flight, only to be told that he had to speak to someone in person at JFK. So he waited in line for ages, only to be told that he had to rebook his flight by telephone! There were countless stories of contradictory information being given to passengers by airline employees.


Hire human beings. We were all in a rotten situation that night. Delta's people didn't want to be there, and neither did the rest of us (and nobody wanted to be near the slobby passenger with the thick New York accent, who apparently believed that repeating the F-word loudly and liturgically would change our lives for the better). It was astonishing, though, to encounter over and over again airline employees who acted as if we passengers had ruined their evening by our miserable existence. A little empathy would have gone a long way at that hour.


I did encounter a few saintly Deltoids, bless their hearts. But for me, the face of Delta Airlines will always be the snotty woman manning the check-in desk in Terminal 3 on Monday morning. After spending the night on metal grates in Terminal 4, where we'd eventually been sent by Delta in search of food, a Richardson passenger and I decided to return to Terminal 3. Our flight home was set for 7 that evening, and we hoped to check in early. We approached Cruella de Delta, showed our tickets and asked for boarding passes.


She sniffed that check in wasn't possible until six hours before the flight. Which meant we'd have five more hours to sit on the floor, or on metal chairs, and spin.


"But we've just spent the night sleeping on grates," I pleaded. "All we're asking is that you let us in so we can sleep on the carpet."


"I am sad for you," she replied sassily, to us problem children. "But that's not my fault." Snap!


After that, I'd ride a bony-backed mule to my destination before I'd give Delta my business. You simply can't treat customers that way. I didn't pay $1,800 on a plane ticket, endure a 49-hour journey home, and end up spending the night on a grate — only to be condescended to when requesting an upgrade to a carpeted floor.


Delta handled the situation badly, but the congestion that caused the initial problem wasn't the airline's fault. The Department of Transportation recently announced that airline flight delays are at their highest number since the government began keeping track in 1996. Congress has got to spend the billions it's going to take to upgrade our antiquated air traffic control system. And this crazy airline overbooking policy has got to end. On the other hand, I'm all for a passengers' bill of rights, but I'm also in favor of consumers paying more for tickets to compensate airlines for providing decent amenities — food, water, a cot — to stranded travelers.


This is going to be a miserable summer for air travel, with sprawling terminals serving as Dante-esque cities of woe. Abandon hope all ye who enter here — and don't forget the Advil.

Every weekday JewishWorldReview.com publishes what many in in the media and Washington consider "must-reading". Sign up for the daily JWR update. It's free. Just click here.


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Rod Dreher is assistant editorial page editor of the Dallas Morning News and author of the forthcoming "Crunchy Cons" (Crown Forum).

PREVIOUSLY

06/13/07: When did conservatism start to mean never having to say you're sorry?
05/08/07: PBS darling gets abused by PC police
05/02/07: Impervious to beauty and deadened to depravity
04/20/07: What I know about being a loner
10/28/05: How the conservatives crumble

© 2007, The Dallas Morning News, Distributed by Knight Ridder/Tribune Information Services.

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